Tech Trouble FAQ - Webflow, Divi, Elementor Web Developer for Designers

Tech Trouble?

Common Website issues and how to solve them

* Affiliate Disclaimer: Some of the links on this page are affiliate links, though only for tools I personally use myself. I earn a small commission if you use these links to make a purchase, but won’t cost anything extra for you!

My software/plugins won’t update.

Your license might not be connected, or could have expired and you’ll need to get or purchase a new license.

An element on my website isn’t working like it used to.

Try updating your plugins. Check for conflicts between the plugin and your current version of WordPress. To learn how to test for conflicts, visit: https://yoast.com/help/how-to-check-for-plugin-conflicts/

My email is not sending and/or receiving.

Depending on your email provider, you might need to check with your host or individual provider (like Google G Suite) to troubleshoot the issue. You can also install and configure an SMTP plugin, like WP Mail SMTP.

My email is going to “spam”.

If your website is not through a premium email provider (like Google’s G Suite) it is likely you are on a shared email server through your host. There is no real “fix” for this issue other than changing your email provider. You can also try to install and configure an SMTP plugin, like WP Mail SMTP.

I’m getting emails (or calls) telling me there is a problem with my website.

When you register a new website it is public record. Companies from all over the globe will send you mass emails in hopes you will hire them to “fix” a problem that probably does not exist.

My website is not loading.

Your server is likely down. This could be due to an outage, lack of resources, or possibly a delinquent payment. Try running your website through this site (https://downforeveryoneorjustme.com/) to see if it’s an isolated issue for just you, or more if it’s down for everyone.

My website is loading very slowly.

Typically this is due to a lack of resources with your host. You can test the loading speed at GTMetrix. If this is only on a page you recently created you may not have it completely optimized.

My website has a security warning.

Most often this is due to an issue with your SSL certificate which can display an “unsecure website” warning. You can check that all items and images on your page are set to “https” by using a plugin like Better Search Replace, searching for “http://” and replacing with “https://”. Make sure to back up your site before doing this! If you are not making backups, I recommend BlogVault * or ManageWP for an easy-to-use, reliable backup tool.

My website is redirecting to a different website.

You may have been hacked! No fear, backups of your site can easily be rolled back to a previous version from before the attack. If you are not making backups, I recommend BlogVault * or ManageWP for an easy-to-use, reliable backup tool.

Oops! I made a mistake, can I “undo” my changes?

Yes! If you are making regular backups of your site, you can easily roll back to a previous version before you made the mistake. Your Host might also have regular backups running on your website. Make sure to back up your site before doing this! If you are not making backups, I recommend BlogVault * or ManageWP for an easy-to-use, reliable backup tool.

What hosting company is the best?

If you’re looking for the best hosting company, that is WPEngine*. For a more budget-friendly, but still reliable host, try Cloudways*! It’s what I use for myself and my clients. For other suggestions, visit my Resources page.

Where do I get things like a Privacy Policy and make sure I'm GDPR compliant?

My personal favorite option is through Termageddon* for things like Terms of Service, Privacy Policy, Disclaimer, etc. I also highly recommend The Contract Shop* for anything contract-related. For other suggestions, visit my Resources page.

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